| 2026–now |
IndependentFounder and builder |
Building Slate, Goose Coach and Job Oyster, with the same release discipline I used on big programs. |
| 2024–26Jun 2024 – Sep 2026 |
NetflixTechnical Program Manager 5, Developer Enablement |
I designed the end-to-end process Engineering Support Operations uses to take over support for a product, from intake and training through shadowing, routing and launch. I ran it across 43 onboarding workstreams, including CloudNetwork, Graph Search, Security and GenAI Platform. Then I added data and AI: staffing models built from nearly a thousand support threads, and evaluation tools for Netflix’s AI support agent that refuse to publish a number the evidence can’t back.
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| 2022–24Oct 2022 – Jun 2024 |
Twitch (Amazon)Senior Technical Program Manager |
I championed a new framework for measuring front-end experience across every platform and took coverage from 5% to 100%. I owned Client Availability across 26 engineering teams, which helped lift availability from 98% to 99.27%, and I reported on it directly to the CTO.
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| 2018–22Jul 2018 – Oct 2022 |
SlalomPrincipal Consultant and Technical Program Manager |
Four years as a people manager and client lead. I was TPM on Sky Glass, Sky’s first television, which launched on schedule after sprint completion rose from 12% to 78%. I also launched a technical-authoring practice at Comcast and built an Agile mentoring program that trained more than 100 consultants.
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| 2017–18Mar 2017 – Jul 2018 |
Sense CorpConsultant and Technical Program Manager |
I wrote the Python tooling that cut a monthly executive cable-metrics report from four days of work to two minutes.
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| 2015–172015 – 2017 |
Tech Artista and FilamentDirector of Operations; founding team member |
I ran operations at two community-focused startups. At Tech Artista, new-customer revenue grew 35% and employee satisfaction went from 82% to 97%.
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| 2012–15Sep 2012 – Jul 2015 |
BoeingProject Manager and Electrical Engineer |
I started on the F/A-18 production line, where I built an employee-innovation program that delivered more than $3 million in impact and cut production time in half.
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